Common Questions & Answers

Here are a few of the most common questions that our support team is asked and their answers.

Q: Where should my Centre speaker go?

The usual choices are above or just underneath the TV. The tweeter is best pointed towards the listener's ears to help direct the sound. The centre channel's job is to anchor dialogue and other on-screen sounds to the screen (up to 60% of a typical movie soundtrack comes through the centre channel), so it is important the sound appears to be coming from the TV.

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Q: Can I use a different speaker range for my surround speakers?

Yes you can. When doing so be mindful that different ranges will sound different tonally, however as long as you aren’t mixing ranges for the main stage you can easily get away with this due to the purpose being for added effect / ambience.


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Q: Subwoofer Positioning

Since low bass frequencies are omni-directional, you can usually place your subwoofer just about anywhere in your home theatre room, with good results. Placing your subwoofer near a wall will generally result in more bass, and placement near a corner will get you even more. Keep in mind that even though the bass increases as you place the sub near a wall or corner, the quality of bass may be slightly "boomier" and less controlled. You may also find that as you move around the room, the bass level will change. If this happens you should re-position the sub so that it sounds its best (to you).


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Q: How long is my warranty?

Warranty | Lifetime Warranty

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Q: What is Bi-wiring?

Bi-wiring is accomplished via separate pairs of terminals on the loudspeaker. In the case of our loudspeakers, the bottom terminals go to the bass driver (s) and the top terminals go to the tweeter (in 2 way) and the mid and tweeter in the 2 ½ and 3 way loudspeakers. They are separated electrically from one another. This will give you a superior frequency response and level of detail to standard wiring as inputs become less cluttered on the signal path.

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Q: How high on my wall would you recommend I have my surround speakers?

For the optimal listening experience, we recommend typically 2 feet above ear height when sitting down (averages typically about 6 ft. from floor to base).

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Q: How do I get a shine back on my piano coloured speakers?

If it is just dusty, furniture polish will work. For an even better finish, our very own speaker polish will bring back that amazing ‘out of the box’ shine.

If they are scratched then a mild car polish will help to remove them (Merr or Auto Glym Resin Polish). Always try on a small area first to ensure you will be happy with the end result.

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Q: How do I run my speakers in?

Run your speakers in by playing normal music or our running in CD at low-mid levels for approximately 50-70 hours play time. You may find the sound will continue to improve even after the 70 hour mark.

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Q: Do I need to run in my subwoofer?

Yes you do. The workings of a subwoofer drive unit is exactly the same as a conventional drive unit, just on a slightly larger scale. The electronics also require some time to bed in. The running in time for a sub woofer should be 60 - 80 hours.

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Q: What amp would you recommend?

This is a tough question. The main things you need to consider are budget and application. Once you know this, talk through your options with local stores and arrange an audition of the speaker and amp combinations.

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Q: Does the size and shape of my room affect the set up of my surround sound system?

Yes it does, we will try to give you a few ideas and tips however but experimentation is key to the perfect sound. In a 'long' room set-up, with the seating located in the middle of the room, it is best to mount the surround speakers on sidewalls parallel to the main seating position. If they were mounted on the rear wall in this room configuration there may be a pronounced 'hole' in the sound stage, with sounds 'jumping' from front to rear rather than there being a smooth transition. In a 'short' room set-up with seating on the rear wall you might get away with speakers being mounted on the rear wall. Mounting diagrams can be found in your speaker manual.

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Q: Would it affect the sound quality if the speaker were closer to a wall than specified in the manual?

As it says in the manual, this depends on how much bass you want, or how little, depending on your tastes. If you have a rear ported speaker and you want a bit more bass, move the speaker close to the wall, and if you want a little less bass try moving the speaker a bit further away than the recommended 20cm (8 inches). Some speakers do need even more room to breathe (12” minimum).

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Q: Will it damage my speakers if I have an amp that was more powerful than the power rating of the speakers?

Provided the power rating of the amp is not a great deal more than the rating of the speakers (50 watts +) then there should not be a great problem provided you as the customer are sensible when it comes to running the speakers. Head room can in fact be good as it can give you a crisper sound at lower volumes and a less chance of ever clipping/ distorting at higher volumes.

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Q: What happens if the amplifier rating is less than the power handling of the speaker?

If the amp's power rating is dramatically below that of the speaker, the amp will try too hard to keep up with the speaker. This means the amp will 'clip' which could possibly cause more damage than over-rating the speakers.

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Q: Will my product with real wood veneer finish experience any discolouration over time?

Information and disclaimer on our products with real wood veneer

Wood is a natural material that responds to light, temperature and humidity. Although every care is taken to ensure longevity and durability, discolorations are intrinsic characteristics of wood. Natural wood acclimatises to your home and its environment.

Our advice is to keep the product(s) in a stable and consistent condition to minimise the influence of atmospheric changes. It is always best to avoid placing the product close to a heat source or in direct sunlight.

On all our real wood finished products, we take pride in using high quality wood and pair matching the speakers so each pair will have a consistent finish. We cannot however guarantee any uniformity, tone or colour throughout the wood as it is the character of natural timber to be unique. If you are not prepared to accept the variety of colours and grains found in natural wood, the painted finish options will be a better fit for you.

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