Warranty Terms and Conditions

The following terms & conditions apply to the Monitor Audio warranty cover, including the Lifetime Warranty (25 years) and 5-year warranty, where applicable.

1. Eligibility
The warranty applies to the first end-user purchaser only and is non-transferable.
The product must have been purchased from an authorised Monitor Audio dealer or distributor. Proof of purchase will be required when making a warranty claim.
Warranty cover applies only to the initial installation of the product.

2. Warranty Period
For products covered by the Lifetime Warranty, the lifetime of the product is defined as 25 years from the original date of purchase.
The Lifetime Warranty programme took effect on 2 April 2018, and the applicable 25-year warranty period commences from the original date of purchase.
For products covered by the 5-year warranty, the warranty period is five years from the original date of purchase.

3. Warranty Coverage
During the applicable warranty period, Monitor Audio guarantees that the product will be free from defects in workmanship and materials.
Where Monitor Audio determines that a valid warranty claim exists, Monitor Audio will, at its discretion and expense, either:

• Repair the defect using new or refurbished parts; or
• Replace the product with a new or remanufactured product of a reasonable equivalent.

In all instances, Monitor Audio's liability will not exceed the original purchase price of the product.

4. Exclusions
The warranty does not cover labour or parts required because of:

• Accident or disaster;
• Negligence;
• Improper installation;
• Misuse, including overdriving an amplifier or speaker;
• Exposure to excessive heat, cold or humidity; or
• Service or repair that has not been authorised by Monitor Audio.

The warranty does not include the installation of any repaired or replacement product.
It also does not cover damage to any allied, associated or connected equipment that may result for any reason from use with the product.

5. Transportation
The end-user purchaser is responsible for the cost of transporting and returning the product.
Any damage incurred during transportation is the cost and responsibility of the end-user purchaser.

6. Obtaining Authorised Service
To make a warranty claim, the end-user purchaser must contact their authorised Monitor Audio dealer or installer and provide proof of purchase and the product.
A Return Authorisation Number (RAN) will be provided where required and must be obtained before the warranty claim can progress.
Any decision made by Monitor Audio regarding a warranty claim is full and final.

7. Limitation of Liability
The warranty described above is the sole and exclusive remedy, and Monitor Audio's performance under the warranty constitutes full and final satisfaction of its obligations, liabilities and claims with respect to the product.
To the extent permitted by applicable law, Monitor Audio shall not be liable for consequential, incidental, economic, property, bodily injury or personal injury damages arising from the product, any breach of warranty, or otherwise.

8. Statutory Rights
These warranty terms are provided in addition to any rights you may have under applicable consumer protection law. Nothing in these Terms & Conditions is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted.
 

Full Terms and Conditions